Privacy Policy

1. Introduction

Multimedia Works LLC (“Multimedia Works,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our custodial, facility support, grounds maintenance, painting, labor and logistics, and administrative services. By accessing our website or submitting a request for services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: name, business name, job title, email address, phone number, and mailing address provided through our contact and quote request forms.
• Service Information: facility address, scope of work, site access details, parking and entry instructions, and scheduling preferences.
• Procurement Information: for government and prime-contractor engagements, we may collect contracting identifiers such as CAGE code, UEI, NAICS codes, and related documentation required for award and performance.
• Technical Information: IP address, browser type, device identifiers, and usage data collected automatically when you visit our website.
• Communications: records of correspondence you send us by email, text message, phone, or through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide quotes and proposals;
• schedule, perform, and manage custodial and facility services;
• coordinate crews, site access, and logistics for the facilities we support;
• respond to government solicitations, RFPs, and teaming or subcontracting opportunities;
• maintain records required by contracts, grants, or applicable law;
• communicate with you about services, updates, scheduling, and account matters;
• improve our website, service quality, and customer experience; and
• comply with legal, regulatory, and contracting obligations applicable to our business.

4. How We Share Your Information

We do not sell your personal information. We may share information with our employees, contracted crew members, and service partners who require access to perform services on your behalf, and with federal, state, or local government agencies where required by contract or law. We may also disclose information to comply with legal process, protect our rights, or respond to a government request. Limited vendors that support our business operations (for example, hosting, communications, and form and scheduling tools) may process information on our behalf under appropriate data-protection terms.

5. Text Messaging (SMS) Communications

If you provide your mobile phone number, you consent to receive transactional and service-related text messages from us regarding scheduling, crew coordination, service reminders, and related operational updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us using the details below. We do not share your mobile information without your consent for marketing purposes and we do not sell your information under any circumstances.

6. Data Retention

We retain information only as long as necessary to provide our services, comply with contractual and regulatory obligations, resolve disputes, and enforce our agreements. Contracting records may be retained for the periods required by applicable government contracting rules.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• request access to or a copy of the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information, subject to legal retention duties;
• opt out of marketing or SMS communications; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are intended for commercial and government customers. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our information practices, please contact us through our website contact form or write to Multimedia Works LLC, Dallas, Texas. For government contracting matters, reference our CAGE code 20S82 and UEI S8CLRWMZZ4N1.